Just wanted to drop you a note and say a massive Thank You to you guys- we really appreciated everything you did for us on our big day. From the moment we booked we knew we were on to a great company. The decorations on the bus, to how friendly the driver was- everything was perfect!
Should we ever need to use a bus company again, you’re top of our list!
Thank you so much for the two coaches that were provided yesterday from Wexham and Frimley to Ascot.
The whole experience of working with Horseman Coaches has been brilliant. As a company, your communication over booking and also the changes to the booking has been faultless. Clearly “customer service” is a strong point and one that is very much appreciated.
The coaches that you provided were spotlessly clean and the drivers were so polite and helpful, they were a credit to your company.
Once again thank you so much and we look forward to working with you again in the future.
Thank you very much for all your help with making the arrangements for our trip to France this weekend. We had a great time and I particularly wanted to let you know that Ian was absolutely brilliant – excellent driving and so helpful and accommodating of all our requests.
I will definitely be in touch if we need another coach for future trips and would recommend you to anyone looking for a responsive, reliable and good value coach service.
I can’t praise you driver, Alan, Brown. He was extremely personable, professional and flexible – nothing was too much trouble. Great rapport with both the students and the staff. We’ve requested him again for next year. He just gelled with the group and understood them.
We want to make sure the feedback was passed through to you. Noone couldn’t fault him at all – very high standards!
I just wanted to contact you to say that this morning on walking past one of your coaches at the Hemdean Road / Rotherfield Road junction, I heard one of your drivers greet the young people getting on the bus. He was so friendly and polite giving everyone an individual cheery “good morning”. I just wanted to say it was really nice to see and hear.
A great example to set and a positive start to a school day.
I have planned many trips to Disney for my school trips and I can honestly say I have never met a driver as superb as Matt. Taking 41 excited students can be a headache but Matt was friendly and made the girls feel relaxed and could enjoy the journey. The coach was clean and comfortable. My hat goes off to Matt as we hadn’t even left the school site and he had to retrieve a lost phone within the coach. Nothing was too much for him and was more than happy to give the students rest stops and a good dinner stop on the way home. I would highly recommend Horseman coaches and would request for Matt on any further bookings or trips I organise. Thank you so much from all the staff and students from the Disney trip 2020.
Just to say we had a faultless trip to London on Saturday evening and arrived in exceptional time. Our excellent driver, Trevor, managed to find a magic parking slot right next to the Royal Albert Hall which was a pleasant bonus for us all. We got back to Caversham twenty minutes earlier than I had originally anticipated. Everyone was very pleased.
Organising a school trip is stressful and critical at every stage, especially timings. On the day, we always worry about the coaches arriving on time for departure and pick ups. Bruce and Peter were our drivers booked for the Ascot Racecourse Careers Fair in December and they were there 15 minutes before departure and ready for us when we were ready to depart. In addition, they were welcoming to us all when we boarded the coaches and provided rubbish bags in case students needed to eat lunch in transit due o the time of the travel. We highly recommend Horseman and will be booking again.
Ian is a great driver. Having done 2 bowls tours now with Ian driving both times, he has been a massive part of the tour. Friendly and fun, I always look forward to his stories.
Hoping Ian is our driver next year too.
Our coach arrived at pick up point in plenty of time. Matthew our driver was smart, friendly, helpful, introduced himself to the coach party and gave relevant instructions for the safety of our journey into London. The actual journey was smooth and we all commented on how safe we felt. Matthew dropped us right outside the theatre which was great as we had several disabled/elderly passengers. He gave clear instructions where he would collect us at the end of the show and was waiting there when we came out of the theatre. Safe return journey.
It was so nice to go on a trip and feel confident. The friendliness of the driver definitely makes a nice atmosphere.
Thank you Matthew and Horseman’s we’ll definitely use your coach company again
My son has used Horseman Coaches for his journey to Reading School over the last two years. We have both been delighted with the service. The vehicles have always been clean and comfortable, the drivers helpful and the buses have always been timely. From my personal point of view, the customer service (in particular dealing with Ann Fletcher) has been outstanding from beginning to end in dealing with set-up, payment and cessation of the service. Very prompt, helpful and efficient at all times. Thank you.